SHIPPING POLICY

RING LOVE LIMITED

Registration: 78805432

Address: UNIT 903A, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

 

 

 

SHIPPING POLICY

 


Effective Date: 10.09.2025

Last Updated: 10.09.2025

 

 

 

1. SHIPPING COVERAGE

 


RingLove offers shipping to customers within the European Union and select international destinations. Shipping availability and costs may vary by location.


 

2. FREE SHIPPING

 

 

  • Free standard shipping on all orders

  • No minimum order value required

  • Applies to our standard delivery service only

  • Expedited shipping options available at additional cost

 


 

3. PROCESSING TIME

 

 

  • Order Processing: 1-2 business days

  • Orders placed before 2:00 PM (CET) on business days are typically processed the same day

  • Orders placed on weekends or holidays are processed the next business day

  • Custom or personalized items may require additional processing time

 


 

4. DELIVERY TIMEFRAMES

 


Standard Shipping (Free):

 

  • Typical Delivery: 3-5 business days after processing

  • Peak Periods: Up to 10 business days during high-demand periods

  • Business Days: Monday through Friday, excluding public holidays

 


Expedited Shipping (Additional Cost):

 

  • Express Delivery: 1-2 business days

  • Next Day Delivery: Available in select areas

  • Expedited options displayed at checkout where available

 


 

5. SHIPPING DESTINATIONS

 


DACH Region:

 

  • Austria

  • Germany

  • Switzerland

  • Standard rates apply

 


International Shipping:

 

  • Select countries outside the DACH region

  • Additional customs duties and taxes may apply

  • Customer responsible for any import fees

 


Restricted Areas:

 

  • We cannot ship to PO Boxes

  • Some remote locations may have extended delivery times

  • Military addresses require special handling

 


 

6. SHIPPING CONFIRMATION

 

 

  • Order confirmation email sent immediately after purchase

  • Shipping confirmation with tracking information sent when order ships

  • SMS notifications available upon request

  • Track your order through our website or carrier tracking system

 


 

7. DELIVERY REQUIREMENTS

 

 

  • Signature may be required for delivery

  • Someone must be available to receive the package during business hours

  • If delivery fails, package will be held at local facility or returned to sender

  • Additional delivery attempts may incur extra charges

 


 

8. LOST OR DAMAGED PACKAGES

 


Lost Packages:

 

  • Report missing packages within 7 days of expected delivery

  • We will investigate with the shipping carrier

  • Replacement or refund provided after investigation

 


Damaged Packages:

 

  • Inspect package immediately upon delivery

  • Report damage within 48 hours

  • Provide photos of damaged packaging and products

  • Replacement sent at no charge for verified damage

 


 

9. SHIPPING DELAYS

 


Delays may occur due to:

 

  • Weather conditions

  • Customs processing (international orders)

  • High order volumes during peak seasons

  • Carrier service disruptions

  • Incorrect shipping information provided

 


We will notify customers of significant delays when possible.


 

10. ADDRESS ACCURACY

 

 

  • Customers responsible for providing accurate shipping addresses

  • Address changes possible only before order ships

  • Delivery delays or returned packages due to incorrect addresses may incur additional charges

  • International customers must provide complete address including postal codes

 


 

11. CUSTOMS AND DUTIES (INTERNATIONAL)

 

 

  • Customers responsible for all customs duties, taxes, and fees

  • Declared value reflects actual purchase price

  • Delivery may be delayed pending customs clearance

  • Refused packages due to customs fees will incur return shipping charges

 


 

12. HOLIDAY SHIPPING

 

 

  • Extended processing and delivery times during peak holiday seasons

  • Holiday shipping deadlines posted on website

  • Expedited shipping recommended for time-sensitive gifts

  • Customer service hours may be modified during holidays

 


 

13. PACKAGING

 

 

  • All orders packaged securely to prevent damage

  • Environmentally friendly packaging materials when possible

  • Discrete packaging available upon request

  • Gift packaging options available at checkout

 


 

14. SHIPPING MODIFICATIONS

 

 

  • Address changes possible only before shipment

  • Delivery instructions can be added at checkout

  • Contact customer service for special delivery requirements

  • Additional fees may apply for modification requests

 


 

15. CONTACT INFORMATION

 


For shipping-related questions:

 

  • Email: shipping@ringlove.com

  • Customer Service: [Phone Number]

  • Hours: Monday-Friday, 9:00 AM - 6:00 PM CET

 


 

16. SHIPPING PARTNERS

 


We work with trusted shipping carriers including:

 

  • DHL

  • UPS

  • FedEx

  • Local postal services

  • Carrier selection based on destination and service level