RING LOVE LIMITED

Registration: 78805432

Address: UNIT 903A, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

 

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RETURN & REFUND POLICY

 

Effective Date: 10.09.2025

Last Updated: 10.09.2025

 

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1. OUR COMMITMENT

 

RingLove stands behind every product we sell. We offer a comprehensive 30-day money-back guarantee because we believe in the quality of our projection rings and want you to shop with complete confidence.

 

2. 30-DAY MONEY-BACK GUARANTEE

 

Coverage Period:

 

• 30 calendar days from delivery date

• Full refund of purchase price

• No questions asked return policy

• Applies to all products sold on our website

 

What’s Covered:

 

• Product doesn’t meet expectations

• Projection feature doesn’t work as described

• Quality issues or manufacturing defects

• Change of mind for any reason

• Size or fit issues (though our rings are adjustable)

 

 

3. THE “PROJECTION TEST” GUARANTEE

 

We specifically guarantee that:

 

• The nano-engraved “I Love You” message will project clearly

• Projection works with standard smartphone flashlight

• Message remains permanently engraved and won’t fade

• If projection technology fails, immediate replacement or full refund

 

 

4. RETURN CONDITIONS

 

Eligible Returns:

 

• Items in original condition (minor wear acceptable)

• Original packaging preferred but not required

• All accessories and documentation included

• Proof of purchase (order number or email confirmation)

 

Non-Eligible Returns:

 

• Items damaged by customer misuse

• Products altered or engraved by third parties

• Items returned after 30-day period (exceptions for defective products)

 

 

5. HOW TO INITIATE A RETURN

 

Step 1: Contact Us

 

• Email: ringloveinfo@gmail.com

• Include order number and reason for return

• Response within 24 hours on business days

 

Step 2: Return Authorization

 

• Receive return merchandise authorization (RMA) number

• Get prepaid return shipping label (for eligible returns)

• Return instructions and packaging guidelines

 

Step 3: Ship Return

 

• Package item securely

• Include RMA number in package

• Use provided return label or track your shipment

 

 

6. RETURN SHIPPING

 

Free Return Shipping When:

 

• Product is defective or damaged

• Projection feature doesn’t work as advertised

• We sent incorrect item

• Quality doesn’t meet our standards

 

Customer Pays Return Shipping When:

 

• Change of mind returns

• Size exchanges (though rings are adjustable)

• No defect with product or service

 

International Returns:

 

• Return shipping costs may apply

• Customer responsible for customs and duties on returns

 

 

7. REFUND PROCESSING

 

Timeframes:

 

• Refund processed within 2 business days of receiving return

• Money back to original payment method within 5-10 business days

• Bank processing times may vary

 

Refund Amount:

 

• Full purchase price refunded

• Original shipping costs refunded (if eligible)

• Return shipping deducted (if customer pays)

 

Partial Refunds:

 

• Items returned in used/damaged condition

• Missing components or accessories

• Items returned after 30-day period (at our discretion)

 

 

8. EXCHANGES

 

Size Exchanges:

 

• Generally not needed due to adjustable design

• Available if adjustment range insufficient

• Free exchange shipping for defective items

 

Product Exchanges:

 

• Must be of equal or lesser value

• Price difference charged/refunded as applicable

• Subject to availability

 

 

9. DAMAGED OR DEFECTIVE ITEMS

 

Immediate Action Required:

 

• Report damage within 48 hours of delivery

• Provide photos of damage/defect

• Keep all packaging materials

• Don’t attempt repairs yourself

 

Our Response:

 

• Immediate replacement sent (when available)

• Full refund if replacement not available

• Expedited shipping at no charge

• Investigation with shipping carrier if needed

 

 

10. LOST PACKAGES

 

 

• Report missing packages within 7 days of expected delivery

• We investigate with shipping carrier

• Replacement or refund provided after investigation

• No charge to customer for carrier errors

 

 

11. QUALITY GUARANTEE

 

We guarantee:

 

• 925 Sterling Silver quality as advertised

• Adjustable sizing mechanism functionality

• Nano-engraving permanence and clarity

• Professional packaging and presentation

 

If standards not met:

 

• Full refund or replacement

• Expedited resolution process

• Additional compensation for inconvenience (case by case)

 

 

12. REFUND METHODS

 

Original Payment Method:

 

• Credit/debit cards: 5-10 business days

• PayPal: 3-5 business days

• Bank transfers: 5-15 business days

• Digital wallets: 3-7 business days

 

Store Credit:

 

• Available upon request

• No expiration date

• Transferable to family/friends

• Can be combined with promotional discounts

 

 

13. SPECIAL CIRCUMSTANCES

 

Holiday Returns:

 

• Extended return period during holiday seasons

• Specific dates posted on website

• Gift recipients can return without original purchase receipt

 

Custom or Personalized Items:

 

• Returns accepted for defects or errors

• Change of mind returns case-by-case basis

• Special consideration for engraving errors

 

 

14. DISPUTE RESOLUTION

 

 

• Contact customer service first for any issues

• Escalation process available for unresolved concerns

• Alternative dispute resolution options

• Legal rights remain unaffected by this policy

 

 

15. POLICY UPDATES

 

 

• Policy changes communicated via email

• Changes apply to purchases made after effective date

• Previous purchases governed by policy at time of purchase

 

 

16. CONTACT INFORMATION

 

Returns Department:

 

• Email: ringloveinfo@gmail.com

• Phone: [Phone Number]

• Hours: Monday-Friday, 9:00 AM - 6:00 PM CET

 

Customer Service:

 

• Email: ringloveinfo@gmail.com

• Live Chat: Available on website

• Response time: Within 24 hours

 

 

17. YOUR LEGAL RIGHTS

 

This policy doesn’t affect your statutory rights as a consumer. In the EU, you have the right to withdraw from purchases within 14 days under Distance Selling Regulations, and this policy extends those rights.

Our Promise: If you’re not completely satisfied with your RingLove purchase, we’ll make it right. Our goal is your complete satisfaction and confidence in our products.